craft integration with intercom

[Integration] Craft Integration with Intercom for Better User Feedback

We’re excited to announce the new Craft integration with Intercom! This integration was designed with a very specific purpose in mind: collecting your user feedback in one place so you can manage it and prioritize effectively.

craft-intercom integration

Sync user feedback from Intercom to Craft

As part of rolling out the new Feedback module, we’ve been looking for more ways to bring in all your user feedback, from multiple sources, into Craft. Since so many of our users (including ourselves!) use Intercom as a primary channel of communication with users, we wanted to make sure product management teams are able to sync their valuable feedback with Craft.

The idea is simple:

1. Sync your user feedback from Intercom to Craft

2. Categorize the feedback in Categories and Sub-categories

3. Leverage the user voice to help you prioritize features and bugs

4. After the release, find the feedback providers effortlessly and reach out on Intercom to acknowledge them

How to sync Craft and Intercom

Because this integration’s purpose is specific for feedback management, you won’t find it in the usual Sync area with all the other integrations.

Instead, go to Learn tab. If you haven’t yet started to aggregate feedback items, the sync button will looks like this:

craft integrations with intercom

If you have feedback items, the Sync Intercom button will have moved to the bottom left side of the screen.

Sync Now

Read more
Jobs to be Done

Jobs to be Done vs. Personas: Is One Framework Better?

It seems as though the more recently developed Jobs to be Done (JTBD) framework is giving the traditional practice of creating personas a run for its money. However, a careful analysis of both the persona and JTBD theory indicate

Read more
Collect and manage your feedback with Craft | stock

New Release: Collect and Manage User Feedback with Craft

We’re excited to announce Craft’s latest release: we added a new Learn tab to our product planning app, that allows you to collect, categorize and manage user feedback easily and methodically. This is a major addition to Craft and a

Read more
product manager ux

Why You Need to Pay Closer Attention to What Your UX Designer is Saying

It’s no news that the UX product designer’s position overlaps extensively with the product manager’s. So much so, in fact, that in some cases of careless team management, clashes have been known to develop due to an absence of

Read more

Sliding Sidebar