craft integration with intercom

[Integration] Craft Integration with Intercom for Better User Feedback

We’re excited to announce the new Craft integration with Intercom! This integration was designed with a very specific purpose in mind: collecting your user feedback in one place so you can manage it and prioritize effectively.

craft-intercom integration

Sync user feedback from Intercom to Craft

As part of rolling out the new Feedback module, we’ve been looking for more ways to bring in all your user feedback, from multiple sources, into Craft. Since so many of our users (including ourselves!) use Intercom as a primary channel of communication with users, we wanted to make sure product teams are able to sync their valuable feedback with Craft.

The idea is simple:

1. Sync your user feedback from Intercom to Craft

2. Categorize the feedback in Categories and Sub-categories

3. Leverage the user voice to help you prioritize features and bugs

4. After the release, find the feedback providers effortlessly and reach out on Intercom to acknowledge them

 

How to sync Craft and Intercom

Because this integration’s purpose is specific for Feedback management, you won’t find it in the usual Sync area with all the other integrations.

Instead, go to Learn tab. If you haven’t yet started to aggregate feedback items, the sync button will looks like this:

craft integrations with intercom

If you have feedback items, the Sync Intercom button will have moved to the bottom left side of the screen.

Sync Now

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