Collect and manage your feedback with Craft | stock

New Release: Collect and Manage User Feedback with Craft

We’re excited to announce Craft’s latest release: we added a new Learn tab to our product management platform, that allows you to collect, categorize and manage user feedback easily and methodically.

This is a major addition to Craft and a real game-changed, as it offers product teams a way to organize their feedback items in one place and turn them into actionable items, in the wider relevant context of the product.

The idea is simple: connect your Intercom account to Craft, or use Craft to create custom user feedback forms. Then, create high-level categories. Within the categories, create sub-categories which are more feature-specific.

Craft feedback screenshot - categories and sub-categories_1200

 

When the feedback starts flowing in, organize items easily in sub-categories. Now, here’s what got our focus group really excited: the sub-categories can be connected to Stories from Craft’s Discover tab. That means you can easily turn them into actionable items and tasks.

When your feedback is arranged methodically, in a way that makes sense to your team, it becomes easier to quantify feedback and determine which items are more pressing. That will be a huge help in prioritization.

Craft feedback screenshot - connect feedback items to stories_1200

 

After releasing a new feature, Craft makes it simple for you to reach out to users who provided the feedback and thank them for their contribution.

Craft feedback screenshot - save contact info and update users_1200

 

The Learn tab also includes tools for measuring your team’s progress: Velocity and Burndown charts. The charts measure and visualize progress by sprint, calculated by story points and completed tasks.

You can start collecting feedback with some help from the knowledgebase article, read the specifics in the release note, or simply log back into Craft to see what it’s all about.

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