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New eBook: How to Manage User Feedback

We’re excited to launch the FeedBook – The Product Manager’s Guide to Feedback Management. We harnessed our team’s experience and insights on agile methodologies to concoct this guide.

GET THE EBOOK FOR FREE

 

 

 

 

In the Feedbook you’ll find a collection of explanations, best practices, recommendations and ideas on how to best collect, manage and categorize user feedback in a way that will make it actionable and valuable to your product development process.

 

agile feedback management | craft.io

 

What you’ll learn from the eBook:

  • The true value of user feedback in the agile process
  • About different feedback types and why they matter
  • What to ask users in order to get viable feedback
  • Best practices for organizing your feedback
  • How to decipher user feedback
  • What makes feedback actionable and how to use it

Turning feedback into actionable content

While collecting feedback is important, the real challenge is in categorizing feedback items in a way the product team will later be able to use. Through carefully planned categorization, feedback items become an essential component in the prioritization process and inform the team’s decision’s down the line.

 

Which categories matter? How can we avoid over-categorization and messy data keeping? Is all feedback actionable? These are only a few of the dilemmas we dive into in the Feedbook.

feedbook categories

From the Feedbook: initial breakdown of feedback categories

 

Who is the Feedbook for?

The Feedbook was brainstormed, thought and written by Craft’s product managers for product teams working in agile methodologies. We distilled insights, observations and Eureka moments from our own experience working on a variety of products over the years.

feedbook tip

If you’re into agile tools and specific focus on user feedback, we recommend you check out Craft’s Feedback Management and Categorization features and perhaps read up on our integration with Intercom, specifically designed for more efficient feedback collection.

DOWNLOAD THE EBOOK STRAIGHT AWAY

 

 

 

 

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